Terms of Service

1. Introduction

These Terms of Service ("Terms") govern the use of the website located at mixrunners.io and related services (the "Service") provided by MixRunners ("Company", "we", "us"). By accessing or using the Service, you agree to be legally bound by these Terms.

2. Eligibility

You must have legal capacity to enter into a binding agreement under applicable law. If you are acting on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.

By registering for an account or using the Service, you represent and warrant that you are at least 15 years of age, or the legal age of majority in your jurisdiction of residence. If you are under the legal age of majority, you may only use the Service with the explicit consent and active supervision of a parent or legal guardian who accepts full responsibility for your use of the Service and agrees to be bound by these Terms.

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. We may suspend or terminate accounts where reasonably necessary, including in cases where these Terms are violated, fraudulent or abusive use is suspected, or such action is required for security or legal compliance.

4. Description of Service

The Service provides automated audio mixing and mastering. Access to the Service is provided through the use of virtual usage units referred to as "Credit".

We may modify, suspend, or discontinue the Service or any part of it where reasonably necessary for technical reasons, legal compliance, or service improvement.

5. Credit and Payments

The Service operates on a prepaid usage model. Users may purchase virtual usage units ("Credit"), which can be used to initiate processing tasks within the Service.

Credits do not have monetary value and do not constitute electronic money, stored value, or any form of financial instrument. Credit represent a limited, non-transferable right to access and use the Service and does not constitute a separate product or divisible unit of value.

The purchase of Credits constitutes a single service contract for access to the Service rather than a purchase of individually separable units.

Payments are processed via third-party providers such as Stripe. All fees are clearly presented before purchase, and by completing a purchase you agree to pay the stated price.

Once any Credits are used to initiate processing, the Service is considered to have begun. From that point onward, the right of withdrawal no longer applies to the purchase to the extent permitted by applicable law.

Refunds may be provided where required by applicable law or where the Service is not delivered, a technical error prevents completion, or duplicate or incorrect charges occur.

If you are a consumer residing in the European Union, you generally have a statutory right to withdraw from a contract within fourteen days. However, when purchasing Credit, you explicitly request that the digital service be made available immediately. Regarding consumers in the EU, you acknowledge and agree that you lose your statutory right of withdrawal as soon as you begin using the Service (e.g., by initiating a processing task).

The Service constitutes an electronically supplied service (ESS). VAT treatment depends on your location and customer status. For consumer customers (B2C) without a valid Value Added Tax Identification Number (VAT-ID), the applicable VAT rate of your country of residence will be added to the purchase price. For business customers (B2B) who provide a valid and verified VAT-ID during the checkout process, the reverse charge mechanism may apply, and VAT will not be added to the purchase price. You are solely responsible for ensuring the accuracy of the tax information and VAT-ID you provide.

6. Use of Credit

Credit are consumed when initiating processing tasks within the Service. The amount required for each operation is defined and clearly shown within the Service interface.

The use of Credit constitutes a request to begin execution of the Service. Once processing has started, the corresponding Credit are considered used and cannot be restored, except in cases of technical failure attributable to the Service.

We may adjust pricing, Credit requirements, or package structures in the future. Such changes will not affect Credit already purchased and available in your account.

7. User Content and Intellectual Property

You retain ownership of all content that you upload to the Service. By using the Service, you grant the Company a limited, non-exclusive, and revocable license to process your content for the purpose of providing the Service and to access such content where reasonably necessary for technical support, diagnostics, or error resolution.

You represent and warrant that you own or have all necessary rights to the content you upload and that such content does not infringe any third-party rights.

To continuously improve and develop the Service, possibly including machine learning algorithms and artificial intelligence models in the future, we may use data derived from your use of the Service. By using the Service, you grant the Company a non-exclusive right to use your uploaded content and processing metrics for these development purposes, provided that such data is strictly anonymized and aggregated. We ensure that any data used for AI training cannot be reverse-engineered to recreate the original audio or used to identify you, your clients, or the original copyrighted material. Your raw, unanonymized audio files and personal data will never be used for AI training without your separate, explicit consent.

8. Content Enforcement and Takedown

We may remove content or restrict access where reasonably necessary, including where content is unlawful, infringes intellectual property rights, or poses a security or legal risk. We may cooperate with relevant authorities or rights holders where required.

You bear full and sole responsibility for ensuring that any content you upload does not infringe upon the copyrights, trademarks, or other intellectual property rights of any third party. If we have reasonable grounds to suspect that you have uploaded protected material without proper authorization, we reserve the right to immediately, and without prior notice, suspend your access to the Service, withhold any ongoing processing tasks, and remove or block the infringing content. In such cases, you will not be entitled to any refunds for consumed Credit.

If you believe that any content on the Service infringes your intellectual property rights, please notify us at support@mixrunners.io. Your notice should include a detailed description of the alleged infringement and evidence of your ownership or authorization.

9. Acceptable Use

You agree not to upload unlawful or infringing material, misuse or interfere with the Service, attempt to circumvent limitations or protections, create multiple accounts to bypass usage limits, or use the Service to develop competing products.

You are strictly prohibited from uploading any content that contains personal data as defined by the General Data Protection Regulation (GDPR) or other sensitive personal information. The Service is not intended for the processing of personal data within uploaded audio files, and you bear full responsibility for ensuring that your content is free of such data.

10. Abuse Prevention

We may implement proportionate technical measures to prevent misuse, including monitoring usage patterns and storing limited technical identifiers. Such measures are used solely to protect the integrity and security of the Service.

You agree to access and use the Service only through the interfaces expressly provided by the Company. You shall not access the Service through any automated means, including but not limited to scripts, bots, scrapers, spiders, or unauthorized APIs. You may not reverse engineer, decompile, or attempt to extract the source code, underlying algorithms, or processing methodologies of the Service. Bypassing, or attempting to bypass, any security measures, rate limits, or Credit consumption mechanisms is strictly prohibited and will result in immediate account termination.

11. Data Retention and Storage

Uploaded files may be stored temporarily and deleted after a defined period. We do not guarantee storage or availability of files. Users are solely responsible for maintaining backups of their content.

12. Data Loss Disclaimer

To the extent permitted by applicable law, we are not responsible for loss of uploaded files, corruption of data, or failed processing or rendering. The Service is not intended as a storage or backup solution.

13. Third-Party Services

The Service may rely on third-party providers. We are not responsible for their availability, performance, or independent data practices.

14. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, error-free, or suitable for any specific purpose.

The output produced by the Service (including mixing and mastering) involves artistic and technical processes, and the perceived quality and suitability of the results are highly subjective. We do not warrant that the processed audio will meet your personal preferences, artistic goals, or commercial expectations. The Service is provided "as is", and subjective dissatisfaction with the processing output does not entitle you to a refund, restoration of Credit, or any other compensation, unless the output is compromised by a clear, verifiable technical failure attributable to the Service.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where such limitation is not permitted by law. Subject to this, we are not liable for indirect or consequential damages or for loss of profits, revenue, or business. Our total liability is limited to the amount paid by you for the Service within the previous twelve months.

16. Indemnification

You agree to indemnify and hold harmless the Company from any claims arising from your content, your use of the Service, or your violation of these Terms.

17. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including infrastructure failures, network outages, cloud service disruptions, or natural events.

18. Termination

We may suspend or terminate access where reasonably necessary, including for breach of these Terms, fraud, misuse, or legal or security reasons. You may terminate your account at any time.

19. Miscellaneous

These Terms constitute the entire agreement between you and the Company.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or authority of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall remain in full force and effect.

You may not assign, delegate, or transfer your rights or obligations under these Terms without our prior written consent. The Company may freely assign, transfer, or delegate our rights and obligations under these Terms, in whole or in part, to a third party without prior notice or your consent, including but not limited to situations involving a merger, acquisition, corporate reorganization, or sale of assets.

20. Changes to Terms

We may update these Terms where reasonably necessary. Material changes will be communicated where appropriate. Continued use of the Service constitutes acceptance of the updated Terms.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of Finland, excluding its conflict of law provisions.

For business customers (B2B): Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be subject to the exclusive jurisdiction of the District Court of Helsinki (Helsingin käräjäoikeus), Finland.

Regarding consumers in the EU: If you are a consumer residing in the European Union, you have the right to submit a dispute to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta).

22. Contact

MixRunners Ltd

support@mixrunners.io