Privacy Policy

1. Introduction

This Privacy Policy explains how MixRunners ("Company", "we", "us") collects, uses, and processes personal data when you use the website mixrunners.io and related services (the "Service").

We are committed to protecting your privacy and processing your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Data Controller

MixRunners acts as the data controller for the personal data processed under this Policy.

Contact:

support@mixrunners.io

Mannerheimintie 100, A8, Helsinki, Finland

3. Personal Data We Collect

We collect only the data necessary to operate the Service.

This may include:

Account Data

We collect your email address and assign a user identifier when you create an account.

Service Data

We process the audio files you upload and the outputs generated by the Service.

Technical Data

We may collect technical information such as IP address, device type, browser type, and basic usage data for security and performance purposes.

Payment Data

Payments are processed by third-party providers such as Stripe. We do not store your payment card details.

4. How We Use Personal Data

We process personal data for the following purposes:

• to provide and operate the Service
• to process payments and manage transactions
• to provide customer support
• to ensure security and prevent abuse
• to monitor performance and improve the Service

We do not use your personal data for advertising or marketing without your explicit consent.

5. Audio Content

Audio files uploaded to the Service are processed solely for the purpose of providing the Service.

We may access audio files only where necessary for:

• technical support
• diagnosing errors
• maintaining system reliability

We do not use uploaded audio content for:

• marketing purposes
• profiling
• training machine learning models without explicit consent

Audio files uploaded to the Service are processed solely to provide the requested mixing and mastering services. In accordance with our Terms of Service, users are prohibited from uploading files containing personal data. We do not use uploaded audio content for training machine learning models; we may only utilize anonymized and aggregated technical metrics for service improvement.

6. Legal Basis for Processing

We process personal data based on the following legal grounds:

• performance of a contract, where processing is necessary to provide the Service
• legitimate interest, for security, fraud prevention, and service improvement
• consent, where required (for example, optional analytics or marketing)

7. Data Retention

We retain personal data only as long as necessary.

• Audio files may be stored temporarily and deleted after a defined period
• Account data is retained until the account is deleted
• Technical logs are retained for a limited time for security and operational purposes

After deletion, certain limited technical identifiers may be retained in hashed or otherwise non-directly identifiable form to prevent abuse.

Uploaded audio files and their processed outputs are stored temporarily to allow for user download and are automatically deleted from our servers one hundred and twenty (120) days after the processing task is completed.

8. Abuse Prevention

To protect the Service, we may process limited technical data such as usage patterns and identifiers.

These measures are:

• proportionate
• limited in scope
• used solely to detect and prevent misuse

Where possible, such data is pseudonymized or anonymized.

9. Data Sharing

We share personal data only with necessary service providers, such as:

• payment processors (e.g. Stripe)
• hosting and infrastructure providers

We do not sell personal data to third parties.

10. International Transfers

If personal data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.

11. Cookies and Analytics

We use essential cookies required for the operation of the Service.

We may use privacy-friendly analytics to understand how the Service is used. Where required by law, analytics are enabled only with user consent.

We do not use tracking technologies for advertising without explicit consent.

12. Data Security

We implement appropriate technical and organizational measures to protect personal data, including access control, logging, and data minimization.

13. Your Rights

Under applicable data protection law, you have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data
• restrict or object to processing
• lodge a complaint with a supervisory authority (in Finland, the Data Protection Ombudsman) if you believe your data has been processed in violation of applicable laws.

Requests can be submitted via the contact details provided below.

14. Changes to This Policy

We may update this Privacy Policy where necessary. Significant changes will be communicated appropriately.

15. Contact

MixRunners

support@mixrunners.io